Top Predictive Auto Dialer Software for Call Centers 2019
Dialers have been found to be one of the most essential lead generation mechanism for many call centers. And if you are searching for a dialer, then you would absolutely love our list of excellent dialer softwares. You would find these dialers to connect to your prospective clients efficiently. Thus, making the jobs of your customer care representatives much easier. Moreover, manually dialling a number not only wastes time but also leads to the call reaching the answering machine or the voicemail of the prospective client. With the help of our list, you would find dialers which rules out any number that has been flagged, goes to the voicemail or has no answer.
A Dialer or Auto-dialer is used by call centers to make rapid calls to prospective leads. It is a software that makes the procedure of making phone calls automatic. And unlike manual dialling of the phone numbers, the dialer automatically dials the numbers on the selected list of contacts on behalf of the customer representative. Moreover, once the call is answered, it transfers the customer to a live agent of the call center. All in all, it has been found to increase the productivity of call center agents by three-fold.
An Auto-dialer helps a call center in many ways, some of the ways being:
Predictive Dialer is a type of auto-dialer which, after dialling the number and connecting it, transfers the call to the next available agent so as to take the conversation forward. It saves an agent’s time by checking busy numbers, calls which being redirected to the voicemail, or those which are going unanswered. The dialer also has a predictive algorithm which decides when a call has to be made by analyzing the availability of the agent.
Progressive Dialer or Power Dialer is a type of auto-dialer where the call center agent is already active on the line before a call is made. As the agent is already on the line, there isn’t any need for transferring the call. Moreover, he/she initiates the session by answering the call when it is connected by the dialer. The way this dialer works is it calls a list of pre-selected numbers in a sequential order one by one with the agent on the line.
Preview Dialer is a type of auto-dialer which grants the call center agent freedom to prepare ahead of conversing with a potential client by giving him/her all the necessary information on the customer. Because of which, the agent gets connected first before the dialer connects the customer. Also, the preview dialer gives the agent the freedom to skip any contact and move on to the next call.
The Benefits of using a Dialer
Since there is no manual dialling involved, problems like misdialing or call drops or wait time get eliminated completely. Thus, paving the way for higher efficiency in all the call center operations.
Manual dialling would make call center representatives wait for the call to connect. And for every call, a call center agent wastes time listening to busy tones, disconnection or any other problem. But, with dialers, they have the inbuilt mechanism to skip calls with such elements. Thus, reducing the total wait time significantly.
The most crucial significance of using a dialer lies in the fact that it increases the overall talk time of the agent with the customer. With the elimination of idle time of manual dialling, the talk time has sped up remarkably.
A Dialer system brings agility to a complex sales process involving invaluable leads. Dialers such as Preview Dialer helping an agent prepare beforehand, or a Predictive Dialer transferring the call to an available agent without wasting time helps in maintaining a better conversion ratio of your prospective consumers.
Dialers help in getting real-time updates on operations of call centers and activities of the agent with the help of a dashboard. And with the help of these dashboards, call center managers and customer representatives improve upon decision making and help identify problems at the earliest.
So, now that you have some knowledge about dialers. Check out our list of Best Dialers and Cloud Contact Centers in the industry given below:
Mojo Dialer by Mojo is a power dialer for real estates which helps to make cold calling much easier as a whole. It also helps with real estate prospecting. It has been a popular dialer option for real estate marketing. The dialer has the option of integrating with different real estate products and also works for CRMs. It is a web-based dialer that adapts expertly to your existing systems. It helps to categorize calls according to their result of the call. It also has a mobile app Mojo On The Go which helps to make calls on the go. This is especially helpful to agents who are away from their computers. The dialer also helps to monitor the activities of call center agents along with their calls.
DialerAIis a predictive dialer by Star2Billing S.L. It automates sales calls, collects overdue payments, or even make appointments for the call center representative. The software is said to increase productivity significantly. It also drops unanswered, busy and disconnected calls and passes only those who answer. DialerAI is perfect for call centers as it is a multi-purpose software with billing and white-labelling.
Newfies Dialer is another excellent software from Star2Billing. This auto-dialer is the solution to SMS and Voice Broadcasting. It also has a flexible outbound Interactive Voice Response. The dialer can be used for generating leads, marketing campaigns, contacting prospects, opinion polls, market research etc. it also includes Call Billing for those who want to market Voice Broadcasting as a service.
CallHub is a quick and easy predictive dialer by Gaglers for various businesses. It is designed to improve agent occupancy by almost five times. This dialer can be integrated bi-directionally with your CRM software. It is excellent for SMBs, various organizations, along with many marketing campaigns. This dialer view reports in-depth, can track the activity of agents, and can even be used for WFO. That too, with the software’s advanced analytics dashboard.
Even though VICIdial by Vicidial Group is an open-source call center, the software can be used as a dialer. This software can be used as a predictive dialer to handle inbound and outbound calls. It can also be used for blended phone calls. On top of that, the dialer works as an inbound email service as well as a customer website chat.
Greenlight CRM from UK-based Greenlight Innovation is a blended predictive dialer that has the power to solve technological problems from one system. The dialer can function as an inbound and outbound call handler. Also, it gives you a fully compliant predictive dialer which has the power to script calls. It can be used for customization according to your business needs, maximising productivity, managing lists, streamlining appointment bookings and more.
Dialshree by Elision Technolab is a one-stop call center software which has additional features such as Outbound Dialer, Voice Logger, VoIP, and other attributes. The software allows you to screen unwanted calls such as the answering machine, the signal being busy, no answer, disconnected calls etc. The software reduces the business cost by avoiding the used of various hardware and telephone boards which doesn’t come cheap.
The Megadialer predictive dialer by Phoenix Solutions has a simple and customized interface which allows calling prospective contacts much easier. The dialer is appropriate for various marketing campaigns prepared by the corporations. Megacall is designed to fulfil all the telecommunications requirement that your call center needs. You would find the software to be efficient and fast.
The Vocalcom Predictive Dialer by Vocalcom is designed to provide predictive dialer functionality of outbound calls by delivering the capabilities you need. The software makes sales or telemarketing highly effective and more profitable. The dialer would give your agents more time with prospective customers. And it also eliminates the idle time between calls. The dialers most important feature is that it learns from every campaign undertaken and upgrades its settings accordingly to maximise productivity.
The Call Center Hosting Predictive Dialer by Cloudspace Technologies is designed in a way that makes it possible for you to retain every lead that is essential for your business. The predictive dialer maximises the productivity of the call center customer representatives. The dialer screens for calls which are deemed to be answering machines, busy signals, or invalid numbers and remove them for the efficiency of the agent. Customers are never from one place, so the software checks for demographics with its search algorithm. This way, you would be able to connect to the right audience at the right time.
Features of Call Center Hosting Predictive Dialer:
LiveVox by LiveVox is a leading cloud call center which manages more than 12 billion businesses every year. This cloud call center can be used as a predictive dialer to maximise the productivity of the call center representative. It is designed to make various marketing strategies efficient in every way. And since it is on the internet, you won’t have to worry about the data getting lost.
The Genesys PureCloud by Genesys is an ultra-modern cloud call center which is designed to manage and optimize omnichannel interactions for seamless customer experience. The cloud contact centres’ easy to use interface enables fast account setup without any kind of prior training. It has a flexible interface which makes it possible to meet customer demands without any problem. The call center also features an interactive dashboard which gives you a detailed account of agent activities, and interactions between a call center agent with his/her customer.
Features of Genesys PureCloud:
Sentiment, Trend & Text Analysis
FCC & FTC Compliance
Details: Subscription and Usage-based Pricing options
Metaphor Contact Center by USAN is a securely hosted cloud contact center which has been improving upon the customer experience for more than 25 years. With the help of the hosted contact centre applications, you can improve upon your customer interactions efficiently. And you would find these applications to be secure, reliable, and scalable. The cloud-based contact center delivers a remarkable cross-channel customer experience which can be achieved through voice, email, text, social and web. The center allows the customer representatives to have successful conversations with the customers across all channels. The center helps in enhancing customer experience, streamline operations, and maximise productivity.
Five9 by Five9 is an all in one cloud contact centre solution for your business. It has an intelligent workflow which creates a great personal experience for your customers. With the help of this centre, it would enable an agile and innovative environment which would not only meet your business expectations but exceed it. It uses practical AI to improve the agents’ efficiency on the phone, email, web, chat, etc. You would be able to route the calls to the right agents with the help of intelligent routing. You can also use the data collected from various customers with the preview feature to suggest an action to your agents according to the data. Analyse and report on agent activities in real-time.
The Noble Solution Suite by Noble Systems is a comprehensive and innovative solution for your call centers. The suite features a collective lineup of contact centre solutions according to your business requirement. And the size, or function, or goals of the corporation doesn’t matter. It not only provides solutions to contact centres but also takes care of workforce management and analytics. The cloud-based contact centre offers outbound and inbound communications along with omnichannel strategies. It also comes with blended technology with resource management and compliance tools for the contact centres.
Features of Noble Solution Suite:
Call Results & Transfer
Caller ID (Campaign Specific)
FCC & FTC Compliance
Reporting & Quality Monitoring
Advanced Campaign Management
Lead Capture & Management
Pricing: Custom Pricing
Free Version: Not Available
Free Demo: Available
Support: 24/7 (Live Chat)
The above Dialer Softwares and Cloud Contact Centers would help you with all your marketing needs. If we have missed any dialer or cloud contact center which you think is important. Then, contact us.